Hendy has expanded our services with CURRENTS, a new high-performance workplace studio led by Drew Carter, a 20-year veteran who was recently added to the leadership team and serves as the Director of the Currents studio.
Q: Tell us about your areas of expertise and how you plan to integrate your ideas into Hendy’s new CURRENTS studio.
A: Hendy’s CURRENTS studio delivers tailor-made workspaces that integrate technology into more efficient, effective and stimulating environments. I’ve been brought onto the Hendy team to lead that division based on my skills and experience.
I have spent the majority of my career helping companies to advance IT and business strategy, management, and operational improvements. In short, I help people to figure out how things work, and how to make them better. In my roles, I have built technical infrastructure and business strategies, and engineered processes across industries, including financial, bio-medical, healthcare, and manufacturing. My passion is designing technology and technological processes with people in mind, providing them with accessible, powerful tools and environments. Ultimately, people are what create success for a company, and my strength is connecting people to the tools and landscapes needed to achieve their goals.
That’s what CURRENTS is all about. My role is to determine how technology can be better utilized and integrated into designs for our clients: To deliver new ways of working that are tailored for what each client does, and to teach them how to engage their teams throughout this change process. When executed correctly, we help our clients to build truly integrated work environments.
With certified change management experts on our staff, Hendy excels at helping organizations implement work style changes that result in the greatest benefits. Educating people about how their culture, space, and technology can impact their work day, their effectiveness, and their overall satisfaction and success is very rewarding. As a result of this education process, clients begin to see their office spaces not just as an expense, but as an investment in their organizations and their teams.
Q: Why are technology and change management tools integral to creating workspaces that operate successfully?
A: To many, change management may sound like a corporate or academic exercise, but the process is designed to engage people, not just manage the project and ensure that it is completed. Project management’s focus is getting the project done. Change management is about getting the full benefit of the adjustments being made and engaging people as a part of that change. Beyond the methodology associated with change management, the Hendy team immerses itself in an organization to find the best ways to communicate and engage the people being affected by change and tailor an approach specific to the organization and its desired outcomes.
By putting change management and technology integration at the forefront of design, companies are able to proactively address changes that will result from the implementation of their new workspaces and plan each new space’s capabilities while simultaneously getting their team on board with the changes. Training and communication are key to instilling engagement and confidence in a new workplace: together, they drive better interactions and empower an organization’s workforce to be successful in their roles.
From the technology perspective, in many cases, companies end up trying to tack on the technology integration piece at the end of a workspace transition. This is often because technology feels complicated and challenging, and there is a prevailing sentiment that it doesn’t have anything to do with the design of the environment. Generally, companies tend to advance projects that impact technology, to near completion, before sharing information about the changes with their own expert staff, leaving them to play catch-up. It’s not surprising that many companies then find themselves dissatisfied with the results.
At Hendy, our philosophy is that technology should be designed to blend with the environment. Unless technology is your job, it should only help you to be more efficient and effective, not require your primary focus. To ensure this outcome, our team integrates technology at the front end of any design, and uses it to create thoughtful solutions that move it beyond a basic utility.
Q: Why are you excited to join the Hendy team full time?
A: I’ve been a contributor to the Hendy team for several years, working with the firm on a variety of projects. Through my interactions with the team, I was able to see how dedicated Hendy is to producing the best results for its clients, and to finding the newest and most applicable design solutions to clients’ business problems. The team has a broad definition of design – not limiting it to layouts or finishes, but expanding it to include how all systems and elements integrate to create effective and efficient environments that promote productivity and satisfaction. For me, it’s the right place to be.
I’m excited to be able to bring my passions to such a talented team, as we provide new insights and services for our clients. And, to be perfectly honest, it’s a place I’m excited to come to when I wake up in the morning.
Q: Tell us something about yourself that we couldn’t learn from your resume.
A: Outside of my passion for design, technology and leading change efforts, I have many other interests. Some that come to mind initially include my love for nomad-style travel (preferably on a dirt bike) and sculpting. I’m also very interested in cognitive science and psychology, and am continually looking for new ways to explore topics like sensory augmentation and epistemology.